Return Policy
Return Policy
We want you to be completely satisfied with your purchase from COZURU. If you are not fully happy with your order, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you received a defective or damaged item, we will replace it with a new one at no extra cost. Please contact us before sending your item back.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Items that have been used or damaged by the customer
- Items not in their original condition or packaging
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To start a return, please contact us with your order number and reason for return. We will provide you with instructions on how and where to send your package.
Contact Us
If you have any questions about our Return Policy, please don't hesitate to contact us.